AIR CONDITIONING / HEATER
Rooms are equipped with air conditioning. Each unit can be individually adjusted according to your comfort and the season.
If needed, you can ask our staff to add a fan in your room.
AIRPORT PRIVATE TRANSFER
To facilitate your transfer, do not hesitate to let us know the details of your flight, we will indicate you the most appropriate departure time.
Airport / train station transfer (service added on your final bill) :
1 to 3 people : 18€ per ride, 20 euros for 4 people and then an extra 5€ / person
Please book your transfert the day before departure.
We will be pleased to print your travel documents if requested by your airplane company.
Feel free to contact our guest relation service for more details.
ALCOHOL
Please note that due to strict local regulations, the riad does not serve alcohol.
AMENITIES
Complimentary toiletry amenities are provided as part of the Riad Laila experience such as the bottle of water upon your arrival. Also we would recommend you not to drink the tap water.
CAR RENTAL
There are several companies close to the riad (Jacaranda cars or Toyama cars). Our guest relation service will be delighted to help you with a reservation.
CHECK IN TIME 2.00pm
CHECK OUT TIME 11.00am
If you would like to extend your stay, please contact our guest relation service to check availability and additional charges.
DOCTOR
If you need medical care, please get in touch with our guest relation service.
EXCHANGE FACILITY
For all your foreign currency operations, the nearest exchange desk is located at 5 min walk from the Riad. The office is just in front of the garden at the beginning of street EL GZA.
EXTRA BED / BABY CRIB
Depending on availabilities, we can accommodate an extra bed for 20 euros per night or a baby crib in your room if required (free).
FLOWERS
Planning a surprise? Consult our guest relation service.
FOOD AND BEVERAGES
Breakfast served every morning from 8.00am to 10.30am. For earlier breakfast, please advice our team the day before.
Our Chef goes every morning to the market for fresh products, therefore please order lunch or dinner in advance, at the latest during breakfast time.
All food allergies or special diets have to be notified upon arrival.
HOUSEKEEPING
Daily Housekeeping is kindly offered to our guests from 8am until 2pm. Please let us if you don’t wish to benefit from service.
KEYS
Should you misplace the keys, please contact the reception. You are kindly requested to return your keys at the reception upon your departure.
LAUNDRY SERVICE
Please contact our team in order to take care of your laundry.
Basic Wash, Dry & Fold for 5kg is 150 MAD.
An iron is available upon demand.
LINEN
In case of any linen deterioration, the cost will be charged for replacement. We thank you for your understanding.
LOST AND FOUND
Found items are kept in our lost & found according to legal requirements. Shipping to you is at your own cost.
LUGGAGE SERVICE
Storage room available for free around the clock.
NON-SMOKING ROOM
Please note that all rooms are a non-smoking. It is strictly prohibited to smoke in rooms.
PASSEPORT AND PERSONNAL EFFECTS
To ensure a smooth and worry-free stay, we kindly recommend. leaving you passports and personal belongings in the riad. Ideally, in your luggage.
PAYMENT
MasterCard, Visa, Revolut and American Express accepted.
Other ways of payment: cash in euros or dirhams (MAD).
All euros prices are provided only for information.
POOL
The use of a swimming pool is authorized subject to compliance with the rules of safety, hygiene, common sense and respect for everyone’s peace and quietness.
Our team guarantees this respect and may refuse your access.
Pool towels are provided in the patio.
RECEPTION
We offer 24 hours reception to our guests. In case of late arrival, we would be pleased to meet you the day after during breakfast time for a welcome presentation.
TAXI
Our guest relation service will be happy to assist you if you need a taxi.
If you take a taxi to come back to the riad, please ask the driver for a drop off at the little gate next to Bab Yacout. The gate is called Bab Ben Brahim.
TIPS
Marrakech a safe place but for your peace of mind, we recommend that once you leave the riad, you keep your phone in your bags not in your pocket, close your bag securely and avoid following strangers who offers unsolicited help. No, there are no closed streets! No, he is not the husband of our chef! No, there is no special berber fair today!
WAKE UP SERVICE
To program your wake up, please inform our night team member.